Box Office FAQ

  • How can I contact the box office?
    By phone (780.429.1000), by email (boxoffice@edmontonopera.com) or in person at our north end facility, located at 15230 128 Ave.
     
  • What are the box office hours?
    Monday to Friday: 9 a.m. to 5 p.m. We are closed on weekends and statutory holidays. 
     
  • Where is the box office located?
    The Edmonton Opera box office is located at Edmonton Opera's north end facility, 15230 128 Ave. 
     
  • When will I receive my tickets? 
    Season tickets are mailed out at the beginning of September. If you would like to make arrangements to pick up your season tickets, please call 780.429.1000.

    Single tickets are mailed out daily and take approximately 3-5 business days to arrive. Please ensure that our box office has your current mailing address.

    NB: Tickets ordered less than 14 days prior to the performance will be held at the box office for pickup at the Jubilee on the night of the performance.
     
  • I have lost/not received my tickets, what do I do?
    Please call our box office to verify that we have received your order. If we have your order on file, we will be able to reprint your tickets for you up to 15 minutes prior to the performance.
     
  • What are season tickets?
    Season tickets are a package that includes a ticket to each of our mainstage productions.  You pick the performance day and the seating zone and can save up to 30% compared to single ticket pricing. Season ticket holder benefits include the option to renew your seats each year before tickets go on sale to the general public and other special offers. After the first production of the season, Opera Duo packages will become available, where packages include both remaining shows — Cinderella (La Cenerentola) and Elektra — starting at $76. 
     
  • How do I become a season ticket holder?
    You can visit us online, at the box office in person or call us at 780.429.1000 for our 2016/17 season.  If you are under 40, ask about our encore! and Explorers programs.
     
  • Can I still renew my season tickets from last season?
    Season ticket packages can be renewed until April 26, 2016. After this date, you may still renew, but your seat selections from last season may not be guaranteed.  
     
  • When do single tickets go on sale?
    Single tickets go on sale prior to our first production of the season, Turandot. Tickets may be purchased online, by calling the box office at 780.429.1000 or by visiting the box office in person at our north end facility, located at 15230 128 Ave.  
     
  • Can I refund/exchange tickets if I can’t use them?
    No refunds are given and only season ticket holders have the option to exchange tickets they cannot use. We must receive tickets in hand at least 48 hours in advance of the performance. If you cannot exchange tickets in person (live out of the city, mobility issues), you may mark your tickets with an X and write the date you wish to exchange on your tickets. Then mail these marked tickets or fax a copy of your marked tickets. We can then either exchange them for a different evening of the same performance or issue a tax receipt. If you exchange for an evening with a lower ticket price, we will issue a tax receipt for differences $20 or greater.
    Full contact information for the box office can be found here
     
  • What if I missed the performance? Can I still get a tax receipt?
    We can only issue a tax receipt or seat exchange up to 48 hours prior to the performance. In order for tickets to be considered a donation, we must be able to release them for re-sale.
     
  • I am an Explorers member. How do I book my tickets?
    Explorers can book their tickets online (www.edmontonopera.com) or by calling the box office at 780.429.1000, starting two weeks before the performance. 
     
  • Are there group discounts?
    Yes! For groups of 10 or more for Tuesday and Thursday performances Edmonton Opera offers discounts. Download a group booking form or call the box office at 780.429.1000 for more information. 
     
  • Is there child pricing? 
    Yes. Please call the box office at 780.429.1000 to purchase child tickets at a lower rate. 

Can't find what you're looking for? Read our list of general opera FAQ, including what to wear, where to park and more.